From the city to the waves

Cancellation Policy

Cancellation and Modification Conditions Reservations are firm and full payment is required. No refunds or right of withdrawal will be granted. Article L.121-21-812° of the French Consumer Code stipulates that the right of withdrawal cannot be exercised for contracts relating to leisure activities to be provided on a specific date or during a specific period. The organizer will not reimburse participants who do not show up on the day of the activity. The service is guaranteed for a minimum of 11 people for the gourmet stop on the barge and 8 people in the speakeasy. If this minimum is not reached, Love Bordeaux reserves the right not to organize the tour or to postpone it to a later date. Customers may cancel their reservation in whole or in part under the following conditions: All cancellations must be notified by email, and the date of receipt of the cancellation will be used for the application of the cancellation fees indicated below. - For cancellations made more than 3 calendar days before the scheduled date, no penalty will be applied. - For any cancellation between 3 and 24 hours before the scheduled date, a penalty representing 30% of the service price including tax is due by the client, regardless of the amount of the service. - For any cancellation made less than 24 hours before the service date, or if the client does not show up on the day, the client is liable to a penalty representing 100% of the service price including tax.

Contact Details